How to Help Someone Use a Computer

"You've forgotten what it's like to be a beginner."
"If it's not obvious to them, it's not obvious."

"Don't take the keyboard. Let them do all the typing, even if it's slower that way, and even if you have to point them to every key they need to type. That's the only way they're going to learn from the interaction. "
"do something for someone that they are capable of doing for themselves. "

I can use this information in my team's presentation by explaining that it is natural to be confused with any piece of technology in the beginning and emphasize the importance of helping one another.

Quotes on this blog come from http://polaris.gseis.ucla.edu/pagre/how-to-help.html